World Class Service and Support across Complete Product Lifecycles
Polatis Professional Services are designed to provide our customers with lifecycle services necessary to realize the full value of their transparent physical layer solution. These services include design and installation, training for technical and operational staff, ongoing support for hardware and software and a selection of maintenance service plans, including an optional extended warranty program after the factory warranty has elapsed.
Experienced Polatis engineers are available to provide pre- and post-deployment services as part of a best-practices methodology for ensuring customer success. Available Professional Services include consultations on network design, planning, configuration, installation and training. Our team can discuss with you how Polatis technology can be applied to resolve specific customer requirements.
Polatis can evaluate your technical and business requirements and provide customized network recommendations, and can conduct periodic network health checks and audits to ensure optical performance over time. Polatis also offers technical training to quickly transfer knowledge internally so that customers can rapidly develop internal expertise in optical switching.